Orders & Shipping
-
Please allow up to 3 days for your order to process.
You will receive emails about the status of your order. If you don't see them in your inbox, check your promotions & spam folders. Each email about your order has a link to your order's status.
-
We make our best effort to ship orders quickly. That said, if you want to make a change or cancel your order please email us at customerservice@flowfold.com
-
Orders are packed and shipped each weekday morning, Monday through Friday.
Most orders are mailed via USPS and delivery time is 2-5 business days
-
All domestic orders over $75 ship for FREE. Orders under $50 ship for $5.95 and orders between $50 and $75 ship for $7.95.
All international orders over $200 ship for FREE, excluding Australia.
International orders under $200 have a flat $20 shipping fee for all products.
Australia has a flat $40 shipping fee for all products.
We also offer the following domestic shipping options:
1. Expedited shipping on orders under $50 for $14.95
2. Expedited shipping on orders between $50 and $100 for $19.95
3. Expedited shipping on orders over $100 for $25
-
Most Flowfold orders (domestic and international) are shipped via USPS First-class mail.
Expedited Shipping is shipped with either FedEx, UPS, or USPS Priority Mail.
-
Yes, we offer free shipping for all orders over $75 that ship to a USA address (or an APO or FPO address). Check the cart to see the current deal on free shipping.
-
Yes, we ship our products all over the globe. Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns & Exchanges
-
Your satisfaction is our priority.. If you’re unsatisfied for any reason you can return or exchange your merchandise within 30 days of purchase. Visit our Returns page for our full policy.
-
A refund request can be submitted within a month (30 days) after the purchase is made.
-
To submit a return request, please visit our Return page and click Start a Return. You'll need your order number and email used for the order. If you have any issues returning an item please contact us.
-
Refunds are processed as quickly as possible. We will do our best to process your return or exchange within 7 business days of receipt of your item.
-
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Warranty
-
Yes, Flowfold offers a Lifetime Warranty on all products sold on our website. Check out our Warranty page for full details!
-
Our Lifetime Warranty covers materials and craftsmanship over the course of the reasonable life of the product.
-
To submit a warranty claim, please head to our Warranty page and click Submit a Warranty Claim.
-
We will do our best to process your claim within 7 business days of receipt of your item.
Materials & Products
-
Our fabric is easy to clean and care for. Brush off any loose dirt and dried mud. If stains or marks persist, spot clean using a sponge with mild soap and hang to dry. Do not use bleach, solvents, or other harsh chemicals.
-
All Flowfold products are Handmade in the USA. Read more about our company.
-
Our materials are state of the art. From Sailcloth to EcoPak, the fabrics we use are engineered by experts to maximize a high strength-to-weight ratio. This means that our fabrics are among the lightest and strongest in the world. Read more about our materials.
Payments
-
We accept all major credit cards, Paypal, Shop Pay, and Amazon Pay.
-
Yes. We use several of the latest encryption technologies to ensure the privacy and security of your on-line purchases.
Your personally-identifiable information, including your credit card information, is encrypted for maximum security, and your credit card and billing information cannot be revealed to a third-party as it is transmitted to our ordering system, or to anyone attempting to access www.flowfold.com remotely.
We have implemented the requisite physical, electronic and managerial processes to prevent unauthorized access to its customer accounts and to maintain data security.
-
You can use a discount code during checkout.
On a desktop computer, you should have an opportunity to enter your code on the right hand side of the checkout screen.
On a phone, tablet, or other mobile device it is generally right beneath your Contact and Shipping details. Simply enter a valid discount code and click the associated button to apply the discount.
-
It's possible that your discount code has expired or that you entered it incorrectly. Please double check the dates of the code and make sure it has been entered correctly during checkout. If you received a discount code from us and it isn't working, please email us at customerservice@flowfold.com
-
Yes, Flowfold provides discounts for Students and Teachers! Please contact us for details.
-
Yes, we're honored to offer a discount to active and retired military members. Please contact us to receive your code.